We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Merchandise in the original, unopened Fibercommand's package that is sealed,undamaged may be returned PREPAID via an insured service within 30 days from the date of receipt. Shipping & handling charges are not refundable. Merchandise in the original, but opened package, the unused merchandise, undamaged may be returned PREPAID via an insured service within 30 days from the date of receipt but will be subject to an inspection & restocking charge of up to 25% of the merchandise value (except for merchandise shipped in error by Fibercommand). Shipping & handling charges are not refundable. All returned merchandise must be in resalable condition & include all blank documentation, manuals, warranty cards, accessories, etc., and any free items if they were included with the original purchase. If any of these items are compromised, missing, or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge and up to 100%.
To start a return you can contact us at Billing@fibercommand.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once your return is accepted, you have 7 calendar days ship back the item without incurring in fees.
You can always contact us for any return questions at Billing@fibercommand.com.
Exceptions / non-returnable items
Items cannot be returned if damaged by the user doing custom operations such as cutting parts, ripping-off connectors, pulling the cable without the braided sleeve and Kevlar included tools or other similar user-inducted damages.
Cables that have been pulled in the wall/conduit/attic are non-refundable.
Cables unrolled from the spool cannot be returned.
Cables or accessories stepped-on and damaged are non-returnable. Make sure you don’t step on the cable or terminations.
Cables bent and damaged are not returnable
If you cut the Kevlar guide the cable is non-returnable, warranty void, and cannot be repaired.
Fly-Test your product BEFORE doing customized installations so you see it works before your customizations.
Broken products are not refundable but covered by the REPAIR policy. A handling fee may apply.
Unfortunately, we cannot accept returns on sale items or gift cards.
Shipping damages and issues
We Ship FOB at our warehouse in Orlando, FL, USA
We use the finest packing materials available & every effort is made to prevent damage. We often place the product box inside another box for additional protection. Damaged Item Claims must be made with the carrier within two (2) business days of merchandise receipt. In the event damaged merchandise is received, retain the original shipping carton as proof & take the following steps:
- Federal Express (Fed-Ex - 800-463-3339) - Contact your local Fed-Ex office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your Fed-Ex representative. Keep a record of the name and extension of the representative.
- United Parcel Service (UPS - 800-742-5877) - Contact your local UPS office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your UPS representative. Keep a record of the name and extension of the representative.
- Parcel Post (USPS) – If merchandise is damaged, take the package to your local post office & file a damage claim. The post office will investigate the claim & make restitution to cover the damage. Keep a record of the postal representative who assisted you with the claim.
Depending on the insurance that you buy at the time of purchase, if you decided to purchase it, the carrier will apply the proper coverage for your damage. Fibercommand does not cover shipping damages, we ship FOB Origin.
Merchandise lost in shipment
Fibercommand Ship FOB at our warehouse in Orlando, FL, USA.
We use the top carriers available on the market. If you don’t receive your box and you believe was lost, to open a search or claim please call:
- Federal Express (Fed-Ex - 800-463-3339) - Contact your local Fed-Ex office for an inspection report. Follow the instructions of your Fed-Ex representative. Keep a record of the name and extension of the representative.
- United Parcel Service (UPS - 800-742-5877) - Contact your local UPS office for an inspection report. Follow the instructions of your UPS representative. Keep a record of the name and extension of the representative.
- Parcel Post (USPS) –The post office will investigate the claim & make restitution to cover the damage. Keep a record of the postal representative who assisted you with the claim.
Depending on the insurance that you buy at the time of purchase, if you decided to purchase it, the carrier will apply the proper coverage for your damage. Fibercommand does not cover shipping damages, we ship FOB Origin.
Exchanges
Contact us for exchanges at Billing@fibercommand.com.
Refunds
Merchandise purchased from a third party must be returned to them, only products purchased on www.fibercommand .com can be returned and get a refund here.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
